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Patient Access Coordinator II (PAC II)






Essential Duties and Responsibilities:

-Interviews patient or representative to obtain accurate patient demographics.
-Registers patients for all hospital outpatient service, Emergency Department and outpatient and inpatient procedures.
-Registers all direct admit observation and inpatients.
-Estimates costs of procedures, performs appropriate credit checks within Patient accounting system checking for prior balances, makes financial arrangements and collects money owed by patients.
-Knowledgeable about hospital procedures if patient is unable to pay, ability to assist patient in completing appropriate documents for financial assistance of hospital bills.
-Knowledgeable about patient accounts and has the ability to explain them to patients. Is responsible for collection of any account when approached by patient.
-Verifies insurance eligibility and ensures insurance authorizations have been obtained for scheduled procedure patients as well as patients admitted to hospital floor.
-Accepts and stores patient valuables as necessary.
-Answers phones and provides information on all incoming calls, such as insurance companies, physicians, patients and hospital staff.
-Escort’s patient and family members to appropriate location when necessary.
-Complies with all department and hospital policies and procedures.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
High school diploma or general education degree (GED); one-year experiences in medical patient financial services preferred; one year related experience and/or training; or equivalent combination of education and experience.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other characteristic protected by law. Medina Healthcare System is a drug-free and tobacco-free employer with smoke free campuses. This job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.


Open until filled

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