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Front Office Receptionist

Category:

Rural Health Clinics

Department:

Hondo Clinic

Description:

Interviews patient or representative and enters information required for
admission into computer, answers inquiries and questions, takes messages for providers
and staff over the phone. Agents make important contribution to customer satisfaction by
providing prompt, efficient and courteous service to callers.

Essential Duties and Responsibilities:

Takes incoming calls regarding clinic and outpatient procedures; makes outbound calls to
patients for appointment confirmation and insurance verification
Interviews patient or representative to obtain and record name, address, date of birth,
emergency contacts, attending provider, and individual or insurance company responsible
for payment of bill
Explains clinic regulations such as payment of services, fee schedule and clinic procedures
Enters patient admitting information into computer and books appointments
Ensures the speaker is the patient or legal guardian when necessary
Compiles data for census records
Manage and resolve customer complaints
Route calls to appropriate destination
Follow up patient calls when necessary
Completes Call Logs

Education and/or Experience:
One year certificate from college or technical school; or three to six months related
experience and/or training; equivalent combination of education and experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other characteristic protected by law. Medina Healthcare System is a drug-free and tobacco-free employer with smoke free campuses. This job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Closing:

Open until filled

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